TERMS & CONDITIONS

Sàwai Black is applied for trademark. 

The membership being applied to is valid for a period of 1 year and shall continue upon the request of the Client.  

All applications are subject to Sàwai Black scrutiny and discretion which maybe accepted/rejected based on the internal parameters. 

Personal details being shared at the time of sign-up should be accurate. In the event of any change in address/phone number or material change to be undertaken, the same be conveyed at the earliest opportunity to the official email address of  Sàwai Black.

In the event a member may want to avail services in different territories, a full description needs to be shared along with the primary place as may be ascertained by the member for ease of functioning. 

Sàwai Black shall maintain and secure your data in terms of laws based in India. It will take necessary steps and approvals whilst sharing the data in other territorial jurisdictions.

All concierge services that are envisaged are subject to availability and Sàwai Black will not be held liable for any delay, default or non-procurement of such services due to any defaults occurring at your end including but not limited to delays.

Any and all services requested that may be violative of any applicable law of the state where the same is being availed shall be strictly prohibited and will be refused. This will not cause it to become a default at Sàwai Black’s end. Sàwai Black reserves the right to decline any instruction from you on the grounds that it is outside of our remit, is illegal or immoral and the same shall be intimated as soon as reasonably practicable.

Sàwai Black will provide the services with reasonable care and skill and, as far as possible, in accordance with the member's requests and reasonable instructions from time to time. All requests and costs for services to be undertaken after receiving your assent.

A Relationship Manager will duly be assigned to the member for raising all requests. The active working hours shall be 10:00 AM to 10:00 PM Monday to Friday. Sàwai Black will undertake to provide you assistance beyond the timeframe as mentioned depending on the availability and request raised. In the event of any change in the Relationship Manager, the same will be conveyed to you at the earliest.

Sàwai Black is providing concierge services and will be assigning  various agencies/vendors/suppliers (“Third Parties”) to carry out your requests. In the event you undertake any arrangement with any of the Third Parties of your own accord, no liability shall befall on Sàwai Black. Further in the event Sàwai Black finds out that you maybe hiring one of the Third Parties separately after being introduced by Sàwai Black, then Sàwai Black reserves the right to cancel your membership.

Further Sàwai Black will not be held liable for any deficiency in services by any Third Parties as the role of Sàwai Black is to only act as a facilitator for providing the appropriate agency and to not carry out the task by itself.

Sàwai Black reserves the right to charge a service fee on the total value of the transaction and the fee can vary from 5% to 15% of the total value of the transaction.

Please note that all charges for any services that maybe availed, would have to be made upon receiving Invoices which may happen either through Sàwai Black or through the Third Party.

The Services that maybe mentioned through the brochure are subject to availability and subject to change depending on the tie-ups of Sàwai Black. Any change thus far shall be intimated at the earliest.

Sàwai Black reserves the right to deny any requests from you if you repeatedly fail to honor your bookings or violate cancellation policies. Any fees or costs incurred as a result thereof shall be remitted within 3 days of raising the Invoice.

Sàwai Black does not indemnify any acts of the Third Parties and shall under no circumstances be held liable for any deficiency, misappropriation, default, or breach by the Third Parties.

Sàwai Black shall perform all its responsibilities with all due care as is warranted and shall not be prosecuted against any shortcomings on either side.

Any Platform downtime shall be conveyed in advance and all endeavours would be made to ensure smooth services despite.

Sharing of personal information in European/American jurisdictions for undertaking requests by you shall be governed under their data protection laws and that you agree and affirm the sharing of your data to undertake your requests.

Further any bookings for travel, vacations, concerts, restaurants or any other service being availed by a member is subject to availability and Sàwai Black shall not be penalized or prosecuted against or held liable for any refund in the event the said requests are not fulfilled at the third party’s end.

Either Party has a right to terminate the contract at any time by serving a 30-day prior Notice subject to clearance of all pending payments at the part of you. Sàwai Black reserves the right to terminate the membership in the event of non-payment of any service fee, invoices within the timeline as provisioned, and claim all pending dues with interest.

In the event of Termination by you, no refund would be given.

As apprised all tasks will be undertaken basis of your request by third parties and you have the right to proceed against them for any default.

Sàwai Black acts only as a platform to make certain services available through third parties and these are independent contractors and do not confirm the genuineness of the services. It has undertaken appropriate due diligence but would not be responsible for the services or lack thereof being provided.

The turnaround time for any request placed with Sàwai Black will be 4 Working Hours.

In the event of any emergency faced by you, Sàwai Black will undertake to provide appropriate support but shall not be held accountable for any non-performance due to lack of resources.

In the event of any Force Majeure event including but not limited to all-natural calamity, fire, governmental policies and sanctions, pandemic, epidemic, plague, etc., Sàwai Black reserves the right to suspend the services and shall resume on the situation is under control.

Sàwai Black reserves the right to cancel membership at any time in the event the legal/financial status of the Individual or the management of the company/corporation materially changes and they do not qualify as per the standards of Sàwai Black.

 In the event of any dispute, the same maybe mutually resolved between the parties, and in the event it is unable to be resolved then Sàwai Black to appoint an Arbitrator at its sole discretion and proceed with the institution of Arbitration proceedings under the Arbitration and Conciliation Act, 1996 including all subsequent amendments. The Seat and Venue of Arbitration to be Gurugram and the proceedings are to be held in English. The award of the Arbitrator to binding on both parties.

“Confidential Information” means all information whether of a technical, business, financial, or other nature (including, without limitation, trade secrets, know-how, and information relating to the technology, customers, business plan, copyrights, trademarks, patents, promotional and marketing activities, finances and other business affairs) that is or may be disclosed or imparted by one Party to the other. Confidential Information also includes any other document provided by a Party that is clearly marked or otherwise identified as “Confidential”. It also includes both the existence and content of discussions between the Parties with respect to a potential transaction or relationship. Confidential Information may be in any written format, including an email transmission via electronic media and oral information. Each Party agrees to use the Confidential Information exclusively for the purpose of the Proposed Transaction. Except as expressly provided in this Agreement, the Party receiving Confidential Information (“Receiving Party”) shall not use the Confidential Information in any manner or disclose the Confidential Information to any third party without the prior written consent of the Party making the disclosure (“Disclosing Party”).